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Built to supercharge your IT help desk

Trusted by 100,000+ Successful IT help desk in the

world's best organizations

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ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Everything you need in a service desk

Best practice ITSM
workflows

Powerful integrations
with IT management
apps

Smart
automation

Extensive reporting
capabilities

Codeless
customizations

Deploy on cloud or
on-premises

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Trusted by the world's best organizations

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ITIL-based features designed to enhance Service delivery

Incident Management

Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

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Service Catalogue

Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

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Reports

Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

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Problem Management

Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

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CMDB

Get the bigger picture

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

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Integrations

Collaborate with other IT systems  

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!

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Change Management

Manage changes with precision

 

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

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Project Management

Deliver IT projects on time

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

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Asset Management

Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

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What Are Our Customers Saying

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