I have often been asked by clients about what makes our IT support engineers at Tranter IT unique and what they should look out for when selecting IT support engineers for their companies. I know a lot of business owners also have such questions especially as not every business owner can consider themselves a tech guru. This is why I have taken the time out to put out an article on the things your company should be looking out for when choosing an IT support engineer for your company.
It is no news that no organization in this current age can survive without IT. With that in mind, here are a few skills to look out for when choosing the right technical support engineer for your company or while evaluating your current technical support engineer.
Communication Skills: An IT support engineer should be able to effectively communicate technical issues to his colleagues. He must be able to listen and understand the technical problems being faced by a user and communicate solutions to such user effectively. In essence, he must be able to break down technical terms to smaller pieces as much as possible.
Time Management Skills: An IT support engineer must be able to effectively spread his time among the different technical tasks that he must attend to in a day. He must possess strong time management skills and be able to achieve more in less time.
Patience: Just like customer care agents, IT support engineers often have to attend to frustrated and impatient users. Therefore, he must be able to patiently listen to complaints and walk the user through the process of resolving technical issues and ensuring that such issues do not reoccur.
Technical Skills: Of course, an IT support engineer must be skilled at working with various software and hardware, web-based applications and more. He must also display an interest in self-development and be willing to update his skills when needed. IT is always evolving; therefore, the right IT support engineer must be one that is willing to always get updated on the latest trends in the industry.
These are the things to look out for when choosing your IT support engineer. Remember, they must possess communication skills, technical skills, time management skills and be able to patiently attend to users’ complaints.
At Tranter IT, these are the skills we ensure that our IT support staff must possess. We ensure they go through a rigorous training to keep them up to date in the IT industry.
What do you think? What other skills do you look out for when choosing an IT support engineer? Please share below.
PS: At Tranter IT, we provide IT support engineers for growing businesses under our 10+ IT support platform. If you want to get a highly experienced IT support staff equipped with all the skills mentioned above and more, contact us here: https://www.tranter-it.com/10plus to sign up for a free consultation with us. If you already have an IT support staff that you want to retain, we can also adopt the staff and constantly update their skill set and IT knowledge, thereby rendering better quality service to your organization.
Executive Director, Tranter IT