Built to supercharge your IT help desk

Trusted by 100,000+ Successful IT help desk in the

world's best organizations

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Everything you need in a service desk

Best practice ITSM

Powerful integrations
with IT management


Extensive reporting


Deploy on cloud or

Trusted by the world's best organizations


ITIL-based features designed to enhance Service delivery

Incident Management

Gain control of your help desk


Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

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Service Catalogue

Optimize service delivery


Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

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Drive decisions with the right data


Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

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Problem Management

Go beyond firefighting


Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

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Get the bigger picture


Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

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Collaborate with other IT systems  


Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!

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Change Management

Manage changes with precision


Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

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Project Management

Deliver IT projects on time


Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

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Asset Management

Streamline asset management


Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

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What Are Our Customers Saying

β€œEverything we want to do with IT ticketing system at Radiology Associates is running through ServiceDesk Plus - service desk, asset management, project management. ServiceDesk Plus is ticking all the boxes for us. I am 100 percent a customer for life.”

β€” Nicholas P. Arispe, Radiology Associates

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Office Address: 3-6 Alhaji Adejumo Avenue, Ilupeju, Lagos, Nigeria.
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