Remote work is on the rise. Advancements in technology and cloud-based tools have made this incredible feat possible—you can work, communicate, and collaborate virtually from virtually anywhere. You no longer have to be confined within the four walls of a traditional office. As a Nigerian company, Tranter IT is a big supporter of remote work. We have over 400 staff across the country, with a solid majority working remotely from their homes. We are even able to stay connected using our own digital tools that we’ve created for our customers. Right now, the number of first-time remote workers is on the rise.

And as an IT Support company, we understand that working remotely during this lockdown can be overwhelming for any management, especially as it concerns monitoring and managing teams. 85 percent of our clients have reached out to us to help them strengthen their remote working operations while away from your office and onsite infrastructure. If you are a remote work beginner, we have a few tips, best practices, and stories to share that will help you get started on the right foot. Here’s what some of our experts have to say: Long blog post alert! Bring a cup of coffee, this might take a while. #1 – Have the right tools in place “Even if times are tough to the extent that humanity is challenged, with the right tools, things that may seem remotely possible, can be made possible remotely” – Hariharan Muralimanohar, Head of Marketing – Zoho One

Did you know that our new Zoho Remotely suite was built in less than a week? Even the website went live in just 3 days. We had to manage this whole project with everyone working from different locations following the new mandate to work from home. We were already accustomed to text chatting with peers, but this time, we made frequent use of our video and audio call features to interact with teammates, designers, copywriters, and developers. These cloud-based tools made it possible for everyone to stay working as a unit as the project was progressing. It is best to be prepared with the right set of cloud-based software tools when going remote. I can’t imagine how much more difficult the project would have been without these tools in place. Speaking personally, as a family man with a wife and two kids who were also required to stay at home, I had to keep the focus on work amidst all kinds of domestic noise. I’m grateful that I invested in good noise-canceling headphones! Of course, it should go without saying that it is crucial to have high-speed broadband set up with a powerful WiFi router. So, it’s best to be prepared with the right hardware tools to complement your software tools.

Even if times are tough to the extent that humanity is challenged, with the right tools, things that may seem remotely possible, can be made possible remotely.

#2 – Self-direct: be your own boss (especially when no one is around)

“Put your work in the context of the larger vision, do what you believe in, and make it all a game. Soon you will get to a stage where the only boss you will need is yourself” –Hari Narayanan, Head of Marketing – Zoho Projects and Sprints

Those of us who are used to the buzz and interactions of a busy office may find it hard to stay motivated when they are suddenly by themselves at home. This adjustment can feel impossible for some. If you are one of these people who struggle with the transition, there is no need to fret. There are steps you can take to ease the adjustment period. Over time, you may even learn how to use the focus gained from solitude to get a lot more done.

The key step is to keep your purpose, or “big picture” in mind. The story of the three stonecutters is a great example. When asked by a passerby what each stonecutter is doing, the first says he is chipping stones, and the second says he is earning a living. But, the third says he is building a grand cathedral that will be the pride of the town.

There was even a similar historical incident in which President Kennedy asked a janitor mopping the floor at NASA what he was doing. The janitor simply replied that he was “helping send a man to the moon.”

What is the cathedral your team or organization is trying to build? What is your moon mission? Look at your work not as a series of chores, but as indispensable contributions towards realizing a larger vision.

Do the work you believe in. Do you feel the impact your work creates is in proportion with your abilities? Do you find this impact personally satisfying? If not, it could be that you are overly focused on trying to please someone else, acting out of fear, or “just in it for the money.” None of these options is the best position to be in if you’re looking to find self-motivation.

Often, what the brain craves above all is instant gratification. You can play to this by gamifying your work. Set short term goals, and give yourself rewards that are independent of the outcome of your work. Ex: “If I work for the next three hours on this tough problem, I will watch my favourite show or nap for the next half hour.” “If I can clear my to-do list by Friday, I will go to the spa during the weekend.”

To summarize, put your work in the context of a larger vision, do what you believe in, and make it like a game. Soon, you will get to a stage where the only boss you will need is yourself.

To conclude: set your mind right,  do your part, and the rest will come to you naturally

Remote work really requires a strong commitment. It might take you a few days or a few months to master remote work. Just be professional, and pace yourself. Take the time to learn the ropes.

What do you think?

Join the conversation! Please feel free to share your remote work tips, best practices, setups, and more in the comments section below. 

Click here for more information – https://www.zoho.com/remotely/blog/become-remote-work-ready-tips-best-practices.html/amp?__twitter_impression=true

Thanks for reading!

Working from home is awesome … right up until the cat throws up on your computer. And your neighbor, who you can only assume is building a time machine, starts firing up all sorts of power tools and noisy machinery across the street.

For many modern professionals, working from home every once in a while is a luxury that our respective companies afford us. But which environment actually allows us to be more productive: the home office or the office office?

In the office office, your coworkers often pose the greatest threat to keeping you from getting some real, heads-down work done. They drop by your desk, engage you in conversation, and invite you to lunch. The social benefits of a workplace are definitely nice to have, but they can become a challenge if you’re easily distracted.

At the home office, however, I find that it’s easy for you to become your own worst enemy. Because when you’re not surrounded by coworkers, you’re free to drop those pesky inhibitions. At the home office, no one’s watching. You don’t necessarily feel that same peer pressure or communal obligation to get stuff done. (Also: You don’t have to wear pants.)

Below, I’ve compiled a bunch of great work-at-home tips and tricks from some of my awesome coworkers.

How to Work From Home: 20 Tips for Telecommuters

1. Get started early.

When working in an office, your morning commute can help you wake up and feel ready to work by the time you get to your desk. At home, however, the transition from your pillow to your computer can be much more jarring.

Believe it or not, one way to work from home productively is to dive into your to-do list as soon as you wake up. Simply getting a project started first thing in the morning can be the key to making progress on it gradually throughout the day. Otherwise, you’ll prolong breakfast and let the morning sluggishness wear away your motivation.

“When I work from home, I wake up, put on a pot of coffee, and start working immediately — much earlier normal working hours. I only start making breakfast once I’ve hit a wall or need a break. I’m a morning person and find I can get a ton done in the early morning hours, so this works really well for me.”

– Lindsay Kolowich

2. Pretend like you are going into the office.

The mental association you make between work and an office can make you more productive, and there’s no reason that feeling should be lost when telecommuting.

When working from home, do all the things you’d do to prepare for an office role: Set your alarm, make (or go get) coffee, and wear nice clothes. Internet browsers like Google Chrome even allow you to set up multiple accounts with different toolbars on the top — for example, a toolbar for home and a separate toolbar for work.

“Get fully ready for the day and pretend you’re actually going to work. Otherwise, you might find yourself back in bed.”

– Anna Faber-Hammond

3. Structure your day like you would in the office.

When working from home, you’re your own personal manager. Without things like an in-person meeting schedule to break up your day, you can be quick to lose focus or burn out.

To stay on schedule, segment what you’ll do and when over the course of the day. If you have an online calendar, create personal events and reminders that tell you when to shift gears and start on new tasks. Google Calendar makes this easy.

“Are mornings for writing while you’re in the office? Use the same schedule at home. While you probably will get tasks done faster at home than at work, this structure will help keep you focused and productive.”

– Ginny Mineo

4. Choose a dedicated workspace.

Just because you’re not working at an office doesn’t mean you can’t, well, have an office. Rather than cooping yourself up in your room or on the couch — spaces that are associated with leisure time — dedicate a specific room or surface in your home to work.

“Have a place you go specifically to work. It could be a certain table, chair, local coffee shop — some place that’s consistently your ‘work space.’ It helps you get into the right frame of mind.”

– Sam Mallikarjunan

5. Don’t stay at home.

Is your home office just not getting it done for you? Take telecommuting a step further and get out of the house. Coffee shops, libraries, public lounges, and similar Wi-Fi-enabled spaces can help you simulate the energy of an office so you can stay productive even when you don’t sit in an official workplace.

“I get out of my home to work, and go to a Starbucks, Dunkin’ Donuts, or other WiFi enabled establishment with actual tables, chairs, and people. It helps simulate the work environment for me — white noise, chatter, that kind of thing — that usually helps me work better than utter silence. It also removes the distractions I typically have at home like the urge to finally actually clean my room, do laundry, or watch TV. I also refuse to play into the trope of being some jerk sitting at Starbucks not doing any real work, so I feel motivated not to mess around on Facebook all day to show there are still people who actually get stuff done at a coffee shop!”

– Corey Wainwright

6. Make it harder for yourself to mess around on social media.

Social media is designed to make it easy for you to open and browse quickly. At work, though, this convenience can be the detriment of your productivity.

To counteract your social networks’ ease of use during work hours, remove them from your browser shortcuts and, according to Fast Company, log out of every account. You might even consider working primarily in a private or, if you’re using Chrome, an “Incognito” browser window. This ensures you stay signed out of all your accounts and each web search you conduct doesn’t autocomplete the word you’re typing. It’s a guarantee that you won’t be tempted into taking too many social breaks during the day.

“I remove all social networks from my toolbar bookmarks. Even if I don’t mean to browse them, some uncontrollable impulse subconsciously clicks on them when I experience downtime. You can get sucked in without knowing it (or even intending to), so eliminating the gateway to those networks keeps me on track.”

– Alec Biedrzycki

7. Commit to doing more.

Projects always take longer than you initially think they will. For that reason, you’ll frequently get done less than you set out to do. So, just as you’re encouraged to overestimate how much time you’ll spent doing one thing, you should also overestimate how many things you’ll do during the day. Even if you come up short of your goal, you’ll still come out of that day with a solid list of tasks filed under ‘complete.’

“Our team has a daily standup meeting each morning where we share what we’re working on for the day. On days I’m working from home, I tend to slightly overcommit on what I’ll deliver that day. It helps keep me honest, so even if I get the urge to go do something else, I know I’ve already committed a certain amount of work to my team.”

– Corey Wainwright

8. Work when you’re at your most productive.

Nobody sprints through their work from morning to evening — your motivation will naturally ebb and flow throughout the day. When you’re working from home, however, it’s all the more important to know when those ebbs and flows will take place and plan your schedule around it.

To capitalize on your most productive periods, save your harder tasks for when you know you’ll be in the right headspace for them. Use slower points of the day to knock out the easier, logistical tasks that are also on your plate. Verily Magazine calls these tasks “small acts of success,” and they can help build your momentum for the heavier projects that are waiting for you later on.

“For me, the most productive times of the day are usually early in the morning or late at night. I recognize this and try to plan my day accordingly. Also, music that really pumps me up doesn’t hurt.”

– Brittany Leaning

9. Save calls for the afternoon.

Sometimes, I’m so tired in the morning, I don’t even want to hear my own voice — let alone talk to others with it. You shouldn’t have to give yourself too much time to become productive in the morning, but you can give yourself some extra time before working directly with others.

If you’re struggling to come up with a reasonable work schedule for yourself as a telecommuter, start with the solitary tasks in the morning. Save phone calls, meetings, and other collaborative work for when you’ve officially “woken up.”

“Take advantage of morning hours to crank through meaty projects without distractions, and save any calls or virtual meetings for the afternoon.”

– James Gilbert

10. Focus on one distraction … like a baby!

There’s an expression out there that says, “if you want something done, ask a busy person.”

The bizarre but true rule of productivity is that the busier you are, the more you’ll actually do. It’s like Newton’s law of inertia: If you’re in motion, you’ll stay in motion. If you’re at rest, you’ll stay at rest. And busy people are in fast-enough motion that they have the momentum to complete anything that comes across their desk.

Unfortunately, it’s hard to find things to help you reach that level of busyness when you’re at home — your motivation can just swing so easily. HubSpot’s principal marketing manager, Pam Vaughan, suggests focusing in on something that maintains your rhythm (in her case, it’s her daughter).

“When I work from home, my 20-month-old daughter is home with me, too. It seems counterintuitive, but because I have to manage taking care of her and keeping her happy and entertained while still getting my work done, the pressure helps to keep me focused. When she’s napping or entertaining herself, I go into super-productive work mode. It’s the same idea for why some people work better when they have very busy schedules — you learn how to manage your time VERY efficiently. The ‘distraction’ of my daughter (I mean that in the most loving way possible) means I can’t possibly succumb to some of the other common distractions of home — putting in a load of laundry, turning on the TV, doing other household chores — or else I’d never get any actual work done.”

– Pamela Vaughan

11. Plan out what you’ll be working on ahead of time.

Spending time figuring out what you’ll do today can take away from actually doing those things. And, you’ll have planned your task list so recently that you can be tempted to change your schedule on the fly.

It’s important to let your agenda change if you need it to, but it’s equally as important to commit to an agenda that outlines every assignment before you begin. Try solidifying your schedule the day before, making it feel more official when you wake up the next day to get started on it.

“If I’m planning on working from home on a certain day, I’ll make sure to get any work done ahead of time that requires me to be in the office — for example, if I’m working on a task that would be infinitely easier to complete with access to my large monitor screen, or need to schedule meetings with coworkers that are best had in person. Plan out your week in advance to optimize for the environments you’ll be in.”

– Niti Shah

12. Use technology to stay connected.

Working from home might help you focus on your work in the short term, but it can also make you feel cut off the larger operation happening in the office. Instant messaging and videoconferencing tools can make it easy to check in with coworkers and remind you how your work is contributing to the big picture.

“Part of what enables us to work from home so much more often now is the array of apps and tools designed to help remove distance as a barrier between team members. Finding the right tools to keep you and your team connected is important for staying productive at home. At HubSpot, we use Slack to keep conversations going remotely, Trello to keep us organized around priorities, and Google Hangouts plus Webex to make remote meetings more productive. Getting the right stack of support tools to fit your work style makes a big difference.”

– Meghan Keaney Anderson

13. Match your music to the task at hand.

During the week, music is the soundtrack to your career (cheesy, but admit it, it’s true). And at work, the best playlists are diverse playlists — you can listen to music that matches the energy of the project you’re working on. Video game soundtracks are excellent at this. In the game itself, this lyric-free music is designed to help you focus; it only makes sense that it would help you focus on your work as well.

Want some other genres? Take them from startup marketer, Ginny Mineo, who offers her own work music preferences below.

“When I’m powering through my inbox, I need some intense and catchy rap/R&B (like Nicki Minaj or Miley Cyrus) blasting through my headphones, but when I’m writing, Tom Petty is the trick. Finding what music motivates and focuses me for different tasks (and then sticking to those playlists for those tasks) has completely changed my WFH productivity.”

– Ginny Mineo

14. Use laundry as a work timer.

You might have heard listening to just two or three songs in the shower can help you save water. And it’s true; hearing a few of your favorite songs start and end, one after another, can remind you how long you’ve been in the bathroom and shorten your wash time.

Why bring this up? Because the same general principle can help you stay on task when working from home. But instead of three songs off your music playlist, run your laundry instead.

Doing your laundry is a built-in timer for your home. So, use the time to start and finish something from your to-do list before changing the load. Committing to one assignment during the wash cycle and another during the dry cycle can train you to work smarter on tasks that you might technically have all day to tinker with.

“It’s already been said, but waking up early and getting things done before other people get online works for me. I also usually do laundry when I work from home and I set mini deadlines for myself corresponding to when I have to go downstairs to switch loads. If I’m working on an article, I tell myself I’ll get to a certain point before the wash cycle ends. Then I set another goal for the dryer.”

– Emma Brudner

15. Communicate expectations with anyone who will be home with you.

Of course, you might be working from home but still have “company.” Make sure any roommates, siblings, parents, spouses, and dogs (well, maybe not dogs) respect your space during work hours. Just because you’re working from home doesn’t mean you’re home.

“If anyone else is going to be at home when you’re working, they just have to be clear that when you’re in your ‘office’ (in my case, my signal to the family is having headphones on), you’re working — even if it looks like and feels like you’re hanging out at home. It’s easy to get distracted by the many things that have to be done around the house during the day.”

– Sam Mallikarjunan

16. Take clear breaks.

It can be so easy to get distracted as a telecommuter that you avoid breaks altogether. Don’t let the guilt of working in the building you sleep in prevent you from taking five to relax. Rather than just opening YouTube and watching some comfort clips, however, use your breaks to get away from your desk. Go for a walk outside or spend time with others who might also be in the house.

“Breaks, like making and eating lunch, can recharge you to do better work. Don’t assume you need to be working 100% of the time while you’re home to be more productive.”

– Ginny Mineo

17. Interact with other humans.

Remember: You’re working from home, not the moon. Interacting with other people during the day is allowed, even if they’re not your coworkers. In fact, it’s a good idea to see another face during the day when most of your work day is solitary.

“Go outside and find a human to interact with — ordering your coffee, running an errand, whatever. It keeps you sane.”

– Corey Wainwright

18. Prepare your meals the night before.

When you’re in your own home, it can be tempting to spend time preparing a really nice breakfast and lunch for yourself, chopping and cooking included. Don’t use precious minutes making your food the day of work — cook it the night before.

Preparing food ahead of time ensures you can actually use your meal times to eat, and that you aren’t performing non-work tasks that spend energy better used at your desk.

“Cooking at home is time you wouldn’t have spent meal prepping if you’d been in the office that day, and I find the minutes can really add up in the end. To mitigate that, I try to cook and prep my meals the night before, just like I would for a day at the office.”

– Lindsay Kolowich

19. Pick a definitive finishing time each day.

You might be under the impression that working from home establishes more work-life balance, but be careful with that assumption. Working from home can also feel like being at a casino — you can get so caught up in your activity, in a relaxing environment, that you lose complete track of time.

In lieu of coworkers, whose packing up and leaving the office reminds you to do the same, set an alarm at the end of the day to indicate your normal work day is coming to an end. You don’t have to stop at exactly that time, but knowing the work day is technically over can help you start the process of saving your work and calling it quits for the evening.

“If you work from home full-time (or on a regular basis), it’s really easy to let your work life bleed into your personal life. Maintaining a boundary is important for both halves of the equation.”

– Tyler Littwin

20. Keep the TV on in the background.

“I spent my first two years out of college working from home as a freelance writer. Of all the tips, tricks, and secrets I’ve uncovered for being more productive at home, one stands out above the rest: Putting on the History Channel. No joke. Just keep the History Channel running in the background at a low volume, and I swear, you’ll get stuff done. (I’m not exactly sure why this trick works, but I can only assume it has something to do with ancient aliens.)”

– Me (Erik Devaney)

Source: Hubspot Marketing

In June 2018, Unatrac Holding Limited, a company which deals in sales of heavy industrial and farm equipment, was said to have approached the Federal Bureau of Investigations (FBI) over a breach in the email account of its chief financial officer where a fraudulent transfer of funds was done. The intruder was said to have sent phishing emails containing a web link, purportedly to the login page of the CFO’s online email account hosted by Microsoft Office 365. Believing the link to be genuine, the CFO was said to have imputed his username and password from where the intruder got full access to the account and sent a fraudulent wire transfer request to the company’s internal financial team. Acting under the impression that the email emanated from the CFO, the finance staff processed approximately 15 payments between April 11 to 19, 2018, totalling $11 million.

Email security gateways protect enterprises from threats such as spam and phishing attacks. This article explains how these products get the job done.

Companies use email security gateways to prevent email messages that violate an organization’s policies — particularly ones with malicious intent — from reaching their destinations.

All email security gateways have the ability to quarantine or block email that contains detected malware, phishing attacks, spam, as well as other malicious content. This prevents most attacks from reaching their intended recipients, which, in turn, reduces the number of successful compromises of hosts, user credentials and sensitive data.

Some security gateways also offer data loss prevention capabilities that thwart inadvertent or intentional leakage of sensitive information via email messages. This is mainly a concern for outbound traffic — email messages sent from within the organization.

There are many products available. It is not feasible to exhaustively capture the characteristics of every single one, so this article focuses on the most widely used types of gateway products.

The architecture of email security gateways

There are several possible architectures for hosting email gateways, including the following:

1. The email server: Some gateway products are email server-specific — e.g., for Exchange servers only or for Domino servers only — and these products are typically installed directly onto the email server. Most products do not fall into this category.

2. An on-site hardware appliance: The majority of secure email gateway products offer a hardware appliance option. Companies install this dedicated appliance on the organization’s network, and inbound and outbound email traffic is routed through the appliance for analysis and filtering.

3. An on-site virtual appliance: Most vendors offer on-site virtual appliances for email security. Companies can install these virtual appliances as part of a private cloud controlled by the organization, or they can be run on an on-site server without necessarily being part of a cloud architecture.

4. A public cloud: Many email security gateway products are available as public cloud-based services. They function the same way as the on-site appliances do; all inbound and outbound email traffic for an organization is routed through the service.

5. A hybrid approach — combining public cloud and on-site presence: Many vendors offer a hybrid architecture, which combines a public cloud-based service and a locally deployed hardware or virtual appliance.

Each option has advantages and disadvantages in terms of security, performance and reliability. However, all of these architectures ultimately deliver the same type of email analysis and filtering services to their user communities. Email security gateways are strictly that — gateways — and they have no presence on client devices. The lack of a dependency on client-side security controls is important for achieving effective email security in many environments, especially those that have email users with client devices outside the organization’s control, such as bring your own device laptops, smartphones and tablets.

Typical environments suitable for email security gateways

Secure email gateways are a necessity for virtually every organization since email-borne threats are ubiquitous. They allow all types of organizations to boost their security.

Gateways go beyond the traditional detection capabilities of legacy antivirus and antiphishing tools by offering more sophisticated detection and prevention capabilities. They also make use of threat intelligence to stay up to date with the latest threats.

Since email security gateways monitor network traffic, the gateways filter email messages before they reach users’ inboxes. Consequently, they can offer a strong level of protection for email clients on all devices, protecting employees who use their own devices for work or who work remotely. Secure email gateways don’t affect the performance of these devices.

However, to ensure endpoint and mobile security, companies should consider upgrading to cloud versions of their email security gateways that include more advanced phishing protection, particularly to protect against impostor email threats — email fraud — or business email compromise — a financial cyberthreat. Cloud platforms are also more agile and better able to adapt to new threats without the need for administrators to upgrade on-premises appliances or software. Email security gateways are beneficial for organizations that host their own email services and those that outsource their email services, assuming the outsourcer isn’t already providing security gateway services.

Organizations that outsource email services should check with their outsourcer to see what security services they provide, before inadvertently duplicating those services.

The costs of email security gateway adoption and deployment. The cost models for adopting and deploying gateways vary considerably depending on the type of product selected. For example, public cloud-based email security gateway services usually charge per-user, per-month fees. Appliance-based models typically have a flat fee for the appliance itself and may also charge a subscription fee to supply the appliance with the latest threat intelligence information and other updates. Because email security gateways should be transparent to end-users, client support should be minimal. Gateways do make mistakes, but most products are extremely accurate in their classifications of email messages, so it’s quite rare for one to block a nonthreatening message. Such instances may require a gateway administrator to intervene. Some secure email gateways offer add-on security capabilities, such as email encryption. These capabilities generally involve a separate charge in addition to the gateway itself and any support or maintenance subscriptions.

Beefing up organizational security with email security gateways

Secure email gateways prevent malware, phishing attacks, spam and other unwanted email messages from reaching their recipients and compromising their devices, user credentials or sensitive data. Because so many attacks today are email-based, a security gateway can sharply decrease the number of successful attacks against an organization.

Next Steps

With over 146 billion records expected to be stolen over the next five years, enterprises can no longer rest on their laurels when it comes to protecting the data under their care. As recent events show, the impact of data breaches can be severe, not just in terms of monetary losses but also reputational damage.

Speak to a consultant today via call 08183405221/09023416588 or email – enquiries@tranter-it.com.

I have often been asked by clients about what makes our IT support engineers at Tranter IT unique and what they should look out for when selecting IT support engineers for their companies. I know a lot of business owners also have such questions especially as not every business owner can consider themselves a tech guru. This is why I have taken the time out to put out an article on the things your company should be looking out for when choosing an IT support engineer for your company.

It is no news that no organization in this current age can survive without IT. With that in mind, here are a few skills to look out for when choosing the right technical support engineer for your company or while evaluating your current technical support engineer.

• Communication Skills: An IT support engineer should be able to effectively communicate technical issues to his colleagues. He must be able to listen and understand the technical problems being faced by a user and communicate solutions to such user effectively. In essence, he must be able to break down technical terms to smaller pieces as much as possible.

• Time Management Skills: An IT support engineer must be able to effectively spread his time among the different technical tasks that he must attend to in a day. He must possess strong time management skills and be able to achieve more in less time.

• Patience: Just like customer care agents, IT support engineers often have to attend to frustrated and impatient users. Therefore, he must be able to patiently listen to complaints and walk the user through the process of resolving technical issues and ensuring that such issues do not reoccur.

• Technical Skills: Of course, an IT support engineer must be skilled at working with various software and hardware, web-based applications and more. He must also display an interest in self-development and be willing to update his skills when needed. IT is always evolving; therefore, the right IT support engineer must be one that is willing to always get updated on the latest trends in the industry.

These are the things to look out for when choosing your IT support engineer. Remember, they must possess communication skills, technical skills, time management skills and be able to patiently attend to users’ complaints.

At Tranter IT, these are the skills we ensure that our IT support staff must possess. We ensure they go through a rigorous training to keep them up to date in the IT industry.

What do you think? What other skills do you look out for when choosing an IT support engineer? Please share below.

PS: At Tranter IT, we provide IT support engineers for growing businesses under our 10+ IT support platform. If you want to get a highly experienced IT support staff equipped with all the skills mentioned above and more, contact us here: https://www.tranter-it.com/10plus to sign up for a free consultation with us. If you already have an IT support staff that you want to retain, we can also adopt the staff and constantly update their skill set and IT knowledge, thereby rendering better quality service to your organization.

Melanie Ayoola

Executive Director, Tranter IT

Everybody loves speedy internet, so it’s no surprise that every major telecom in the world is working to make it even faster. Smartphones, watches, homes, and cars are increasingly requiring stable internet connections. In order to pipe in enough bandwidth for that precious wireless feed, we’re going to need an entirely new form of wireless signal—that’s where 5G comes in.

Similar to 4G and 3G before it, 5G is a wireless connection built specifically to keep up with the proliferation of devices that need a mobile internet connection. It’s not just your phone and your computer anymore, either. Home appliances, door locks, security cameras, cars, wearables, dog collars, and so many other inert devices are beginning to connect to the web. Gartner predicts that 20.8 billion devices will be connected to the Internet by 2020. By comparison, there are currently an estimated 6.4 billion connected devices in the world. That’s a lot more devices asking for a quick connection.

To make 5G and the future of wireless internet a little easier understand, we decided to break down exactly what it is and how it will make your life better in the very near future.

What exactly is 5G?

The “G” in 5G stands for “generation.” Wireless phone technology technically started with 1G, and in the early 1990s, and it expanded to 2G when companies first started enabling people to send text messages between two cellular devices.

Eventually, the world moved on to 3G, which gave people the ability to make phone calls, send text messages, and browse the internet. 4G enhanced many of the capabilities that were made possible with the third generation of wireless. People could browse the web, send text messages, and make phone calls—and they could even download and upload large video files without any issues.

Then companies added LTE, short for “long term evolution,” to 4G connectivity. LTE became the fastest and most consistent variety of 4G compared to competing technologies like WiMax. The difference between WiMax and LTE is similar to the difference between Blu-Ray and HD DVDs: Both technologies achieved similar outcomes, but it was important to create a standard for everyone to use. LTE did just that, and it made 4G technology even faster.

5G will build on the foundation created by 4G LTE. It’s going to allow people send texts, make calls, and browse the web as always—and it will dramatically increase the speed at which data is transferred across the network. 5G will make it easier for people to download and upload Ultra HD and 3D video. It will also make room for the thousands of internet-connected devices entering our everyday world. Just imagine upgrading your data connection from a garden hose to a fire hose. The difference will be noticeable.

5G To Transform Lives

But is 5G really that much faster than 4G?

In short: Yes. Speeds will be significantly faster. Currently, 4G LTE transfer speeds top out at about one gigabit per second. That means it takes about an hour to download a short HD movie in perfect conditions. The problem is, people rarely experience 4G’s maximum download speed because the signal can be disrupted by so many different things: buildings, microwaves, other wifi signals. The list goes on and on.

5G will increase download speeds up to 10 gigabits per second. That means a full HD movie can be downloaded in a matter of seconds. It will also reduce latency significantly (giving people faster load times). In short, it will give wireless broadband the capacity it needs to power thousands of connected devices that will reach our homes and workplaces.

How does it work?

There are already huge consortiums of major global telecoms working to create worldwide standards around 5G. Although most of those standards haven’t been solidified, experts expect it to be backwards compatible (with 4G and 3G) in addition to having some interoperability across the world.

In their most basic form, cell phones are basically two-way radios. When you call someone, your phone converts your voice into an electrical signal. It transmits that electrical signal to the nearest cell tower using radio wave. The cell tower bounces the radio wave through a network of cell towers and eventually to your friend’s phone. The same thing is happening when you send other forms of data (like photos and video) across the network.

Typically, when a new mobile wireless technology comes along (like 5G), it’s assigned a higher radiofrequency. For instance, 4G occupied the frequency bands up to 20MHz. In the case of 5G, it will likely sit on the frequency band up to 6GHz. The reason new wireless technologies occupy higher frequencies is because they typically aren’t in use and move information at a much faster speed. The problem is that higher frequency signals don’t travel as far as lower frequencies, so multiple input and output antennas (MIMOs) will probably be used to boost signals anywhere 5G is offered.

What is 5G and why it will rule the world?

After 1G, 2G, 3G and 4G LTE now comes 5G. It is the fifth generation of wireless network that is expected to be launched in 2020 in India and rest of the world. 5G will be based upon the combination of the existing wireless technologies like GSM, Wi-Fi, LTE etc and the new radio access technologies.

5G will bring higher capacity than the existing 4G network. It is expected to increase the data rates beyond 1GB per second and will provide higher broadband density to the users. It is estimated that peak download rate of data will be of 20/Gbits and upload rate will be of 10G/bits. There will be low latency and low battery consumption while using 5G that means it will increase the battery life upto 10 years and reduce network energy usage by 90%. Several hundreds and thousands of computers will be able to access simultaneous connections at a very high rate. Spectral efficiency will also be increased in 5Gnetwork.

5Gnetwork will benefit the telecommunication sector to a great extent. It will provide better usage of smartphones by increasing their speed. It will introduce VR (virtual reality) and AR (Augmented reality) in smartphone sector.

5G will also bring a biggest change by starting the era of driverless smart cars and smart homes.

More than just speed

ADVANTAGES OF 5G

5G network will benefit not only business person but also the commoners. There are several new things that will emerge along with 5Gnetwork making it more reliable and efficient.

Here are some of the things we will be benefited with:

• Greater speed (enough to download a movie in few seconds)
• Greater capacity (1,000 times capacity of 4G)
• Reduced Latency (stop delays)
• Provide high resolution and larger bandwidth
• It will gather networks on one platform
• Lower battery consumption
• Simultaneous connections can work together
• Provide uninterrupted and consistent connectivity.
• Allow access to parallel multiple services
• Remote place access grant
• Detect natural disasters

“We are absolutely convinced that 5G is the next revolution,” Tim Baxter, president of Samsung’s US unit, said during a press conference.

Here’s just a taste of what 5G will be able to unlock.

Self-driving cars

While companies like Google and Uber are investing in self-driving cars now, many in the industry don’t believe a fully autonomous vehicle is possible without a 5G network.

“We are absolutely convinced that 5G is the next revolution.” Tim Baxter, president of Samsung’s US unit.

That instantly responsive network and ubiquitous coverage means the cars will be able to use 5G to talk to other cars and sensors built around the city, from street lamps to gas stations.

“It not just about the cars,” Adam Koeppe, vice president of network planning for Verizon, said in an interview Monday. “It’s about urban design and technology.”

Elon Musk Tesla 3

WHAT ADVANTAGES WILL 5G OFFER?

Each new generation of wireless technology has brought faster, more reliable cellular and internet connections. In the 1980’s, first-generation technology made communication via cellphone possible. The next generation, 2G, allowed for more efficient and secure phone calls, and introduced mobile text messaging. 3G ushered in the smartphone era, and 4G/LTE gave us the high-speed connections that make it possible to stream high-definition video on our phones.

5G is projected to bring three main benefits

– Faster speed: Data transfer speeds are projected to be about 10 times higher with 5G than is possible with 4G. That means significantly faster transmission of images and videos. With 4G/LTE, downloading a high-definition movie might take about 10 minutes. With 5G, it should take less than a second.

– Shorter delays: Though it’s not always noticeable, there is often a brief lag in time from when data is sent to when it’s received. 5G should reduce this so-called latency, making it possible, for example, to watch high-speed virtual reality video with no delays or glitches.

– Increased connectivity: Cell towers equipped with 5G technology would have greatly increased capacity over 4G/LTE. That means more people — and more devices — should be able to communicate at the same time.

WILL I NEED A NEW PHONE?

Just as 2G phones couldn’t connect to 3G or 4G networks, today’s 3G and 4G/LTE phones will be unable to connect to a 5G network. So experts predict you’ll need a new phone. The cost of a 5G phone is unclear, but monthly 5G service is likely to cost more than 4G/LTE service.

WHEN WILL 5G BE AVAILABLE?

Samsung and Intel debuted 5G technology at the Pyeongchang Winter Olympics, where it was used to stream live VR coverage of sporting events. AT&T, Sprint, T-Mobile and Verizon are continuing to develop and test 5G technology and expect 5G service to be available in some U.S. cities later this year. Access to 5G is expected to expand dramatically in 2019.

Source: https://gizmodo.com/what-is-5g-and-how-will-it-make-my-life-better-1760847799

https://www.nbcnews.com/mach/tech/what-5g-next-wireless-revolution-explained-ncna855816

When you first step into the compound and look at the environs of Tranter IT, there is a curiosity that engulfs you and makes you eager to see what lays behind the building structure which boasts of over 40 years of existence.

A look into our offices, you’ll see staff who are sharing ideas, discussing future possibilities, being productive and most importantly the existence of genuine Love amongst the staff.

As we celebrate Valentine’s day, our interview today is with Adedayo Odubanjo, the Head, Human Resources, Tranter IT Infrastructure Services Limited and Tranter International LTD. Adedayo gives an insight on how she encourages employee motivation and a healthy work environment with love, which helps in fostering productivity and overall growth of the company which has almost 350 staff including about 300 IT Engineers.

Read the rest of Adedayo’s interesting interview below:

Fabwoman: Would you rather be doing anything else other than Human Resources?

Adedayo: [Smiles] Over my 10 years’ experience as an HR professional, I have acquired knowledge in social media marketing, digital marketing and also been an editor for a couple of websites so I will say that while I will continue to be an HR Professional, I am open to learning other skills that will help me be the best I can be.

Fabwoman: What is it like being the Head, Human Resources of an IT firm?

Adedayo: Because Tranter IT also renders IT support to clients all over Nigeria, it is quite demanding but I have learnt to put my Empathy, Conflict resolution, Critical thinking, Multitasking and Proactive skills into use on a high scale. The guidance of the Executive Management has also helped me perform my job effectively and efficiently.

Fabwoman: What are the core values of your organisation that has kept it in existence for over 28 years?

Adedayo: The core values of the Tranter Group are Team Work, Excellence, Integrity, Accountability and Innovation. We have however found out that even with all these values in place, the key to overall success at Tranter IT is the ability to show love to one another. The CEO, Lare Ayoola, has shared in various instances, the importance of love in creating a healthy and transparent environment which in turn leads to an organization’s overall success. Mr Ayoola believes that when you speak openly about your business to your employees and they feel comfortable coming to you with anything that’s on their minds, this can do wonders for the collective motivation of the workplace. That’s because love gives birth to transparency which in turn builds trust; when people understand that the Executive Management aren’t hiding anything, and that they’ll listen to anybody, they’re far more likely to respect and appreciate them. Employees are more comfortable bringing up what they like and don’t like, and there are more chances to nip potential problems in the bud by resolving them in a timely fashion.

Fabwoman: You say Love is the key to your organization’s success, how are you celebrating Valentine’s day with your employees?

Adedayo: [Smiles], It’s a tradition for us to share gifts amongst ourselves, so everyone looks forward to Valentine’s day, knowing they will be made to feel special and loved by their fellow colleagues.

Fabwoman: Any final words?

Adedayo: With genuine love, you can never go wrong. Love should not only be shown through words spoken but also by consistent actions and acts of service. Love should also not only be shown on Valentine’s day but every day.

Fabwoman: Thank you for your time with us

Adedayo: Thank you for having me.

Source: https://fabwoman.ng/valentines-day-special-love-is-the-key-to-our-success-at-tranter-it-adedayo-odubanjo/